Exceptionally Engaging Experiences.™
Impel’s Digital Engagement Platform turns shoppers into buyers – and loyal customers – by delivering more engaging experiences for vehicle retailers of every type and size.
Why digital engagement matters.
In today’s hypercompetitive retailing environment, the battle for shopper attention has never been greater. With myriad alternatives just a click away, the buyer journey has become increasingly complex. That means delivering consistent and engaging experiences at every touchpoint is now critical to keeping the attention of prospective buyers. And with more and more consumers making purchase decisions without ever seeing a vehicle in person, Digital Engagement has become a key driver of retailer success. Industry leaders are reimagining their entire omnichannel retail experience. What are you waiting for?
The Impel Platform
The industry’s most advanced
Digital Engagement platform.
Digital applications for every area of your business.
Digital merchandising is the key to driving shoppers from the screen to the showroom. Greater interactivity and more educated customers: all delivered by Impel.
Extend the white-glove experience 24/7 with conversational AI. Your sales and service staff can focus on the highest value opportunities – we’ll take care of the rest.
Add some shine to your digital showroom. Transform static, cluttered vehicle images into showroom-quality experiences that make your inventory stand out from the crowd.
Build your own experiences.
Ready to dial up a customized digital experience for your brand? With Impel’s Enterprise Developer Cloud, you’ll have access to the industry’s leading digital merchandising applications and APIs. It’s everything you need to deliver a more engaging brand experience – built your way.
Deliver better customer experiences at every turn.
From the digital showroom to the physical showroom – and beyond – Impel helps shoppers fall in love with their next vehicle. Powered by first party shopper behavioral data and advanced AI technology, it’s the digital engagement platform for next-generation vehicle retailing and it’s available today.
Transform static websites into immersive experiences.
Put shoppers in the driver’s seat – literally. With Impel’s advanced digital merchandising applications, you’ll be able to deliver an interactive digital showroom experience that keeps shoppers on your site longer. Help them fall in love by showcasing your vehicle’s most valuable features. Because an engaged shopper is your best shopper.
Engage in personalized conversations, every hour of every day.
Turn your 9-to-5 into 24/7. Impel’s AI-powered communication applications do more than supplement your sales and service staff during off-hours. Our advanced conversational AI products engage customers with personalized dialogue, VIN-specific responses and consistent follow-up designed to move shoppers seamlessly through the buying journey – and beyond. Turning shoppers into buyers and customers into lifelong loyalists.
Harness the power of first-party shopper data.
Do you really understand the unique needs and preferences of each shopper? Impel’s closed-loop engagement platform enables retailers to generate valuable shopper behavioral data that powers personalized sales outreach, intelligent follow-up and more engaging experiences at every touchpoint. And that’s what creates a true competitive advantage for your business.
Trusted by thousands of businesses and millions of happy customers.
Unmatched scale and impact.
For nearly a decade, we’ve been delivering exceptional experiences and better business results for auto retailers around the world. It’s a history of excellence you can count on.
Feature and option
Vehicle sales influenced by
Impel Sales AI
Deliver a frictionless customer experience around the clock
We’ve compiled a guide to help dealers increase engagement across every touchpoint and department using next-generation digital technology, AI, and automation. You’ve heard all the buzzwords. Now find out what they really mean and how you can take advantage of next-generation capabilities to drive profits to new levels.
Ready to give us a Spin?
There’s never been a better time to upgrade your omnichannel retail experience. Schedule a demo today to learn what advanced digital engagement technology can do for you.