Team Impel includes musicians, foodies, avid animal lovers, athletes, and more, and their passion, energy, and grit make Impel successful. Impel’s Employee Spotlight Series highlights one of our incredible teammates each month, giving you an authentic and behind-the-scenes look at our culture. This month we’re introducing you to Helena McCutcheon, Senior Customer Success Manager.
We heard your favorite movie is The Secret Life of Walter Mitty. How do you relate to the movie, and to that character?
I love Walter’s imagination and his grit! He is determined to see the end of a very important task no matter what. Grit is something I strive for every day.
As a Senior Customer Success Manager, what does your average day look like?
The best thing about my role is I get to help both my customers AND my teammates. The teacher in me truly is able to shine. If I am not deep diving with a customer on best practices with our products, I am assisting my teammates in goal setting/planning or best practices as a CSM.
Which Impel core value resonates with you the most and why?
I definitely think Grit is one that resonates. I tend to see everything as an opportunity. Even if it takes time and a whole lot of effort, there is some lesson to be learned. Grit = Determination and I am a very determined person.
What about your role/teammates inspires you the most? Why?
There is no such thing as a personal win on my team. We may be spread across the country, but we really are there to help each other and celebrate our successes.
How do you define success?
I view success as achieving a variety of business and personal ambitions while supporting my team in doing the same.
What is the best career lesson you have learned so far?
Teach. Show. Coach.
What are you currently reading or watching? Do you have any recommendations?
I am studying for my LSATs right now, so my reading is mostly practice tests!
You have some very interesting fun facts listed in your Slack profile. Care to spill?
(For what it’s worth, here is what we are referencing: Fun Fact About Me: Hung out on the first Pirates of the Caribbean set, had Thanksgiving with Brad Pitt and visited Clint Eastwood at his home.)
My son’s grandparents work in Hollywood. When he was little we would go on location to visit. We met a lot of cool actors and had some great experiences!
Tell us the three words your friends would use to describe you.
What do you like to do on your days off?
Study, hike with my fur babies, camp, road trips, hang out with my daughter, and garden.
What topic could you give an hour-long presentation on with little to no preparation?
Positive mindset and how that can determine outcomes for your health
What is one thing you can’t live without, and why?
Music!! It can be so therapeutic.
It’s clear that Helena is someone who just radiates positivity day in and day out. Her can-do attitude is just one of the many things that make her successful in her role on our Customer Success team. Follow us on the Impel Facebook and Impel Instagram pages for updates. Be on the lookout for next month’s employee spotlight on Sopho Khokhonishvili.