Conversational AI that continues the conversation.
Say hello to the industry’s most advanced automated communication platform. Working day and night, so you can always be there, even when you aren’t.
Technology that works, even when your dealership sleeps.
We live in an always-on world. Your staff is busy, and consumers expect immediate answers no matter what time of day or night. With Impel’s always-on communication solution, you can rest easy knowing that your newest “employee” is working around the clock – ensuring that every shopper and customer receives the same level of attention that they would get if they walked through your showroom door.
Conversational AI that converts more leads.
Your BDC and Sales teams are busy, so let Impel do the “busy work.” Sales AI ensures immediate and persistent follow-up with every digital lead. With conversational dialogue delivered through email and SMS text, Sales AI engages consumers in human-like interactions and hands off ready-to-buy shoppers to your Sales personnel. You can focus on selling while Impel handles the rest.
Sales AI improves lead conversion and sales
team efficiency at Rohrman Automotive Group.
AI-based SMS texting drives meaningful business results
Dealers adding SMS Texting to their internet lead handing process generate 3x engagement rates when compared to email alone.
Source: Impel customer data
Automated outreach that drives your service drive further.
Your customer relationships shouldn’t end with the sale. Service AI enables dealers to deliver personalized service communications through conversational AI software that drives customer loyalty – and revenue. By intelligently mining DMS data and proactively reaching out to customers with highly relevant service and recall reminders, Service AI drives lasting customer relationships and meaningful business results.
Maximizing Service Penetration is critical to Lifetime Value
74% of car buyers whose vehicle was serviced by the dealership of purchase are likely to return there to purchase their next vehicle.
Source: Cox Automotive survey
Service AI improves appointment rates and service repair orders at O’Brien Auto Team.
After the sale F&I retailing.
F&I sales are a significant driver of dealership profitability. But not all vehicle buyers are comfortable purchasing vehicle protection products at the dealership. What if there was a way to offer your customers the ability to buy supplemental protection products after the sale – from the comfort of their own home. With F&I Pursuit, there is. Fully automated outreach, turnkey transaction processing and no staff effort required. It’s the easy way to generate incremental F&I sales for your dealership.
A better way to bring shoppers back to your dealership.
Investing in digital advertising is no longer a nice-to-have. It’s a necessity. But traditional banners and display ads are notoriously inefficient at driving high-quality traffic to your website. The solution? Impel’s VINtelligent AI engine. Our automated technology helps you generate greater ROI from your existing marketing spend by engaging the highest-value shoppers with hyper-personalized digital experiences. Stand out from the crowd and drive your performance marketing to new heights.
Why Dealers Choose Impel
What sets Impel’s Communication Suite apart?
Next-Generation Conversational AI
No auto-responders or chatbots here. Impel’s proprietary natural language processing (NLP) technology and machine learning algorithms deliver conversational interactions so lifelike that customers will ask for your AI by name!
Impel’s fully integrated communication platform works with your existing systems for maximum operational effectiveness and staff adoption. And our automated scheduling function reduces administrative overhead while delivering higher sales and service appointment show rates.
Once you launch Impel’s conversational AI for dealerships, you’ll see results almost instantly. Your AI goes to work immediately, responding to shopper leads and reaching out to customers to drive service appointments and incremental VSC purchases. Now that’s smart automation.
Works with all major
CRM and DMS platforms.
Keep the conversation
Impel’s superior conversational AI software keeps the conversation going and the relationship growing. Get in touch to learn what AI can do for you.