The definitive guide to digital engagement and next-generation technologies for vehicle retailers is here. | *Read More*

Communication

Conversational AI
that continues the conversation.

Say hello to the industry’s most advanced automated communication platform. Working day and night, so you can always be there, even when you aren’t.

Sales AI conversation

Technology that works, even when your dealership sleeps.

We live in an always-on world. Your staff is busy, and consumers expect immediate answers no matter what time of day or night. With Impel’s always-on communication solution, you can rest easy knowing that your newest “employee” is working around the clock – ensuring that every shopper and customer receives the same level of attention that they would get if they walked through your showroom door.

Night time car dealership.
Conversational AI
Conversational AI that converts more leads

sales ai

Conversational AI that converts more leads.

Your BDC and Sales teams are busy, so let Impel do the “busy work.” Sales AI ensures immediate and persistent follow-up with every digital lead. With conversational dialogue delivered through email and SMS text, Sales AI engages consumers in human-like interactions and hands off ready-to-buy shoppers to your Sales personnel. You can focus on selling while Impel handles the rest.

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AI-based SMS texting drives meaningful business results

Dealers adding SMS Texting to their internet lead handing process generate 3x engagement rates when compared to email alone.

Source: Impel customer data

Service AI graphic.

service ai

Automated outreach that drives your service drive further.

Your customer relationships shouldn’t end with the sale. Service AI enables dealers to deliver personalized service communications that drive customer loyalty – and revenue. By intelligently mining DMS data and proactively reaching out to customers with highly relevant service and recall reminders, Service AI drives lasting customer relationships and meaningful business results.

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Maximizing Service Penetration is critical to Lifetime Value

74% of car buyers whose vehicle was serviced by the dealership of purchase are likely to return there to purchase their next vehicle.

Source: Cox Automotive survey

F&I Pursuit Pricing Packages

F&I Pursuit

After the sale F&I retailing.

F&I sales are a significant driver of dealership profitability. But not all vehicle buyers are comfortable purchasing vehicle protection products at the dealership. What if there was a way to offer your customers the ability to buy supplemental protection products after the sale – from the comfort of their own home. With F&I Pursuit, there is. Fully automated outreach, turnkey transaction processing and no staff effort required. It’s the easy way to generate incremental F&I sales for your dealership.

VINtelligent AI

A better way to bring shoppers back to your dealership.

Investing in digital advertising is no longer a nice-to-have. It’s a necessity. But traditional banners and display ads are notoriously inefficient at driving high-quality traffic to your website. The solution? Impel’s VINtelligent AI engine. Our automated technology helps you generate greater ROI from your existing marketing spend by engaging the highest-value shoppers with hyper-personalized digital experiences. Stand out from the crowd and drive your performance marketing to new heights.

Why Dealers Choose Impel

“We have been very pleased with Impel and love the AI product in particular. With our unique dealer profiles in place, I am able to manage the best response times we’ve ever seen and customers’ questions are being answered in a very professional manner. Our salespeople are able to source the leads much more effectively and the after-hours contact frees up my staff in evenings on their personal time. All the while the AI is setting appointments and answering questions. Next level tech to be sure!”

“Super easy to set up and use. After a few questions the AI is able to answer customers questions or direct sales to reach out. Customers often come in asking for the AI it does such a good job!”

“Putting Hannah (Sales AI) in our dealership was by far the best technological decision I’ve ever made in 4.5 years, and that includes changing a CRM. Ever since implementing her, we had 2 or 3 tweaks on the communication style that we needed to change a little bit, but other than that, she just – out of the box – performs. And it blows Conversica out of the water.”

What sets Impel’s Communication Suite apart?

Next-Generation Conversational AI

No auto-responders or chatbots here. Impel’s proprietary natural language processing (NLP) technology and machine learning algorithms deliver conversational interactions so lifelike that customers will ask for your AI by name!

Seamless Platform
Integration

Impel’s fully integrated communication platform works with your existing systems for maximum operational effectiveness and staff adoption. And our automated scheduling function reduces administrative overhead while delivering higher sales and service appointment show rates.

Immediate ROI

Once you launch Impel’s conversational AI solution, your dealership will see almost instant results. Your AI goes to work immediately, responding to shopper leads and reaching out to customers to drive service appointments and incremental VSC purchases. Now that’s smart automation.

Works with all major
CRM and DMS platforms.

Impel communication white paper graphic.

eBook

How AI is Transforming Automotive Retailing

Articial Intelligence (or AI) is quickly transforming the world of digital retailing, especially in the automotive industry—and the right AI technology can help you harness the power of the omnichannel, 24/7. Download our guide and learn what AI can do for your dealership.

Keep the conversation
going, 24/7.

Impel’s superior conversational AI technology keeps the conversation going and the relationship growing. Get in touch to learn what AI can do for you.